Privacy Policy

1. Introduction

At Carlos Auto Tech ("we," "our," or "us"), your privacy is extremely important to us. As an on-site mobile automotive diagnostic and repair service operating in Austin, Texas, and surrounding areas, we collect only the essential information necessary to schedule appointments, dispatch our mobile mechanics, provide diagnostic estimates, and communicate regarding your vehicle repairs.

2. Information We Collect

When you use our website, contact us by phone at (512) 412-5545, or submit a mobile service inquiry form, we may collect:

• Personal Contact Details: Full name, telephone number (for call and SMS dispatch notifications), and location or ZIP code.
• Vehicle Information: Year, make, model, engine size, mileage, and reported mechanical symptoms or diagnostic trouble codes (OBD-II).
• Service Location Details: Driveway, parking area, workplace, or roadside address where our mobile unit provides service.
• Technical Web Data: Standard server logs, approximate browser information, and anti-spam verification parameters (honeypot challenge) used solely to prevent robot spam.

3. How We Use Your Information

We use your information exclusively for legitimate automotive service operations:

• Responding promptly to service inquiries, repair estimates, and scheduling requests.
• Dispatching our master technician to your specific location in Austin or neighboring communities.
• Procuring the correct OEM/aftermarket replacement parts matching your exact vehicle VIN or specifications.
• Sending SMS or phone updates regarding technician arrival times and diagnostic findings.
• Maintaining internal warranty and repair service history for your vehicle.

4. SMS & Mobile Communications

By providing your phone number on our service request form or calling our business, you consent to receive direct service-related communication (phone calls or text messages) regarding your requested mobile repair. Standard carrier messaging rates may apply. You may opt out of SMS messages at any time by replying "STOP".

5. Data Security

We implement appropriate technical protections to secure your data against unauthorized access, loss, or misuse. Our website uses Secure Sockets Layer (SSL) encryption, and all form inquiries are processed securely and archived with restricted administrative permissions.

6. Cookies and Tracking

Our website uses standard functional cookies only as needed for website operation, layout performance, and spam prevention. We do not engage in aggressive cross-site tracking or third-party behavioral profiling.

7. Contact Us

If you have any questions about this Privacy Policy or wish to update or delete your contact records from our system, please contact Carlos directly: